The Utility Billing Clerk is responsible for managing the monthly utility billing process for the City of Rockford. Questions regarding your monthly utility bills can be directed during normal business hours (Monday through Friday 8 am to 4:30 pm) to:
Now there’s a safe and secure way to pay your utility bills online from the comfort of your own home or office through the City of Rockford’s bill payment portal.
Pay your utility bill online with our easy and secure online billing service.
- Pay anytime – 24 hours a day/7 days a week
- Set up automatic payments
- View payment history and manage account
Create an account or use the One-Time Payment options to pay your bill without registering. Learn more here.
Please be aware that there is a service fee by paying by checking/savings/creditcard. Checking/Savings include a $2.50 flat fee and Credit/Debit include a 3.5% fee. A fee of $3.00 is applied for payments below $100.
For questions about your utility bill, please contact Rockford City Hall.